Terms & Conditions That Put You First
When you open an account with us, you're entering a straightforward agreement. We've written these terms to be clear about what we offer, how payments work through JazzCash...
The Core of Our Agreement with You
By opening your fly99 account, you confirm you meet our eligibility requirements and agree to conduct yourself within the bounds of our platform rules. Your account is personal and non-transferable. We reserve the right to suspend or close accounts that breach our terms, engage in fraudulent activity, or violate applicable law in supported regions. Your deposits via JazzCash, Easypaisa, SadaPay and Raast
are held in secure accounts. Withdrawals are processed within stated timelines once identity verification is complete. We do not permit automation, scripting, collusion or multi-accounting. Any violation may result in account closure and forfeiture of remaining balance. Where local law permits, these terms are governed by the jurisdiction in which fly99 operates.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
How to Reach Our Support Team
Live Chat
Our support team is available through the in-app chat during your session. Message us with account, payment or terms questions and we'll respond within the hour during business hours.
Email Support
Write to our support inbox with your account email and a clear description of your issue. We aim to reply within 24 hours with a resolution or next steps.
Account Settings
Visit your account settings to update contact details, review your transaction history, check withdrawal status or export your account statement for records.
How We Protect Your Trust and Your Account
Transparent Fees
Our deposit and withdrawal fees are displayed before you confirm any transaction. No hidden costs or surprise charges appear on your account statement.
Verified Identity
We verify your identity once during account setup to comply with local regulations and prevent fraud. Your data is encrypted and never shared with third parties.
Secure Payments
JazzCash, Easypaisa, SadaPay and Raast transactions are protected by their native encryption. Your card or wallet details are never stored on our servers.
Withdrawal Speed
Once approved, your withdrawal to JazzCash, Easypaisa, SadaPay or Raast processes within 24 to 48 hours depending on your chosen method and bank processing times.
Dispute Resolution
If you spot an unauthorized transaction or have a payout question, contact support immediately with details. We investigate and respond with our findings within 5 business days.
Account Security
Your password is hashed on our servers and never sent in plain text. Use a strong, unique password and enable two-factor authentication in your account settings for extra protection.
How Our Terms Align Across the Platform
| Home Page & Terms | The account flow, payment methods and withdrawal process described on our home page match exactly what's detailed in these terms. No surprises. |
|---|---|
| Lobby & Account Rules | Game eligibility, betting limits and account suspension rules in our lobby match this policy. Your restrictions apply everywhere you play on fly99. |
| Live Casino & Slots | Whether you're at our live tables or in the slot rooms, the same account rules, deposit caps and verification standards apply across all game types. |
| Support & Policy | When our support team references these terms to resolve your issue, the information they provide aligns with what's written here. Consistency is how we earn your trust. |
| Payment Terms | JazzCash, Easypaisa, SadaPay and Raast fees, processing times and verification steps mentioned here match what you see at checkout and in your transaction history. |
| Sportsbook & Casino | Account safeguards, withdrawal limits and dispute procedures are unified across fly99. Moving between sportsbook and casino does not change your rights or obligations. |
| Mobile & Desktop | These terms apply to your account whether you access it from our website, mobile browser or app. Device does not affect your policy protections or payment options. |
Key Elements That Shape Your fly99 Experience
One Account, All Games
Your single fly99 account gives you access to live casino tables, slot lobbies and sportsbook markets in one place. No separate logins, no switching between platforms.
Account Verification Once
Complete identity verification during signup. After that, your account is unlocked for deposits, gameplay and withdrawals without additional verification steps per transaction.
Real-Time Balance Updates
Your account balance updates instantly after every bet, win or withdrawal. No delays, no pending balance states. What you see in your chip row is what you have.
Multi-Currency Wallets
Deposit in PKR via JazzCash, Easypaisa, SadaPay or Raast. Your fly99 balance displays in your chosen currency throughout gameplay and carries over between game types.
Transaction History & Export
View every deposit, withdrawal and bet in your account history. Export your monthly statement as a PDF for your records, tax purposes or account reconciliation.
Account Limits & Controls
Set spending limits on deposits or adjust your account status from your settings. These controls apply across all games and game types on fly99.